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Shipping & Delivery

What about your shipping services?

We're extremely proud to offer free international shipping to every one of our customers and nothing means more to us than to deliver both great value and great service. We continually aim to exceed the expectations of our customers and we strive to fulfil each order with our customers satisfaction the number one priority. 

Do you ship worldwide? 

Yes. We provide free international shipping to over 200 locations around the world. Unfortunately, there are a few remote places our shipping carriers are unable to reach. In the unlikely event that you're located in one of these areas, we will contact you. 

Do you provide customers with tracking information?

Yes. Almost all of our orders come with free tracking and we'll send you your tracking code once the order has left our warehouse.  

How will you ship my order?

We use different shipping carriers depending on where you are in the world and what the closest warehouse to you is. Orders shipped from our US warehouse are shipped through USPS. Orders shipped from our China warehouse are shipped by China Post, ePacket or EMS depending on the weight and size of the product. 

Please note that we work as agents between the customer (you) and the product owners (seller).

I received only part of my order but some items are missing, where is the rest?

If the value of your order is high enough to incur customs charges we'll split it into two consignments so you won't be charged any fees on delivery. On rare occasions, a product in your order may only be in stock at one of our warehouses. To speed up the shipping process and deliver your order to you as fast as possible, we'll send the item to you separately.

What about Customs fees?

In most cases, your order value will not be high enough to incur any additional customs fees. We've never had any of our customers surprised with extra fees on delivery.

However, this all depends on the laws in the country you are ordering from and we cannot be held responsible for any additional fees once an order has been shipped. By ordering from us you consent that you will be responsible for any customs fees charged by your country. 

How long does shipping take?

Shipping times vary between locations. As we ship internationally delivery usually takes place between 12-20 days after purchase. However please allow between 15-65 days for your order to arrive. 

Can I cancel or change my order before it arrives?

If you are local to one of our warehouses we may be able to cancel an order before it arrives. Unfortunately, if the package has already left the country this will not be possible.